Your local Spectrum warehouse may only have the Hitron modems.
We weren’t able to acquire all of the Spectrum modems for comparison ourselves, and that’s the tricky part. After the team at Lyrebirds discovered that you can execute commands on the modem using this tool, it seems prudent to pick a modem that’s had it blocked. Some networking nerds still like to be able to see signal strength analysis, so they preferred the Ubee when these modems first rolled out. If you’re trying to keep on top of security concerns, the Technicolor – E31T2V1 has a slight edge over the Ubee – E31U2V1 since someone along the development chain decided to disable access to the spectrum analyzer. Our tester was provided with the Technicolor as standard equipment when he upgraded his internet speed. Intel’s modem chipset line has been plagued with issues ranging from packet loss to security vulnerabilities.
Spectrum buys modems from at least three suppliers: The Technicolor – E31T2V1 and Ubee – E31U2V1 both use the Broadcom 3390 chipset, while the E31N2V1 model from Hitron uses the dreaded Intel PUMA 7 chipset. This modem supports the new DOCSIS 3.1 protocol on 32 channels, so it will be able to work at even faster speeds if Spectrum chooses to beef up their network infrastructure. This and the related modems provided by Spectrum are currently the only hardware that’s certified to work for the fastest “Gig” speed tier, up to 940 mbps. The Technicolor – E31T2V1 is one of the modems Spectrum provides to new subscribers getting Ultra (400 mbps) speeds or faster. But if you get one of the Intel-based modems instead and you notice problems with latency and jitter, we think the Netgear – C7000 modem-router combo or the modem-only Motorola – MB8600 are the two best offerings on the list of modems that Spectrum approves. We tested the new DOCSIS 3.1 modem they provided to us, the Technicolor – E31T2V1, and it’s a great modem running a reliable chipset that does exactly what it’s supposed to do. Our resident networking guru spent three weeks researching chipset versions, known bugs and security vulnerabilities, and trying to get a straight answer from Spectrum’s regional communications team about their policy toward customer-owned modems.
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